Terms & Conditions

These General Terms and Conditions (GTC) apply to all contracts between Robin Grohmann, Im Wiesengrund 4, 53347 Alfter (“Livo Group”, “we”) and customers regarding the use of Livo software, paid add-ons and the purchase of hardware.

The Livo POS (desktop software) is provided free of charge on a permanent basis. Additional features (“add-ons”) and cloud use are offered as monthly, cancellable subscriptions. In addition, we sell or broker hardware (e.g. receipt printers, accessories).

The presentation of products does not constitute a binding offer. By submitting an order or a subscription request, you make a binding offer. The contract is concluded upon our confirmation or the provision of the service.

The prices stated at the time of the order apply. As a small business we do not show value added tax (§ 19 UStG). Payment for subscriptions and hardware is processed via the payment provider Stripe. Subscription fees are due in advance for the respective billing period.

Add-on and cloud subscriptions have a term of one month and renew automatically for a further month unless cancelled by the end of the current period. Cancellation is possible at any time via the customer account or the Stripe customer portal.

For the free Livo POS we grant a simple, non-transferable right of use. There is no entitlement to uninterrupted availability, specific features or support for free use. Data backups are the customer’s responsibility; the software provides an export/backup function for this purpose.

Hardware is delivered subject to availability; delivery times are non-binding unless expressly promised. The delivered goods remain our property until full payment. For consumers, the risk of accidental loss passes only upon handover to the customer.

Consumers have a statutory right of withdrawal for distance contracts. Details are set out in our withdrawal policy. For digital content and services, the right of withdrawal may lapse early if performance begins with your express consent before the withdrawal period expires.

The Livo POS is in its beta phase and currently has NO certified technical security device (TSE) within the meaning of the German Cash Register Security Ordinance. It is therefore not intended for tax-binding live operation; every receipt generated bears the note “NOT A FISCAL RECEIPT” until a certified TSE is connected.

The statutory warranty rights apply. We are liable without limitation for intent and gross negligence and for injury to life, body or health. In the case of simple negligence, we are liable only for the breach of essential contractual obligations and limited in amount to the foreseeable damage typical for the contract.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected. Should any provision be invalid, the validity of the remaining provisions remains unaffected.