Privacy Policy

The controller responsible for data processing on this website is: Robin Grohmann Im Wiesengrund 4 53347 Alfter Email: kontakt@livogroupe.com

This website is hosted by IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (servers located in Germany). IONOS processes data arising from visits to the website on our behalf. The basis is our legitimate interest in secure and reliable provision (Art. 6(1)(f) GDPR). A data processing agreement (Art. 28 GDPR) is in place with IONOS.

When you access the website, the server automatically collects information transmitted by your browser: IP address, date and time, page accessed, referrer URL, browser type and operating system. This data serves technical delivery and security (Art. 6(1)(f) GDPR) and is deleted after a short period.

If you contact us via a form (contact, support ticket, hardware order, reservation) or by email, we process your details to handle your request. Emails are sent via IONOS’s SMTP service. The legal basis is Art. 6(1)(b) GDPR (pre-contractual measures/contract) or (f) (legitimate interest in responding).

For an account we process your email address and a password (stored only as a cryptographic hash). We use a technically necessary session cookie to manage your session. The legal basis is Art. 6(1)(b) GDPR.

If you pair the Livo POS with your account, master data (e.g. items, staff) and revenue/closing data are synchronised between the POS and our cloud to provide the features you booked (Art. 6(1)(b) GDPR). Without pairing, the POS remains purely local on your device.

For paid add-ons and hardware we use the payment provider Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Dublin, Ireland. When you make a purchase, the data required for payment (e.g. name, email, payment details) is transmitted directly to and processed by Stripe. The legal basis is Art. 6(1)(b) GDPR. Stripe’s privacy notice applies in addition.

The website integrates the “IONOS AI Frontdesk” assistant by IONOS SE. If you actively use the chat, your input is transmitted to IONOS to answer your request. The legal basis is our legitimate interest in providing an easy way to make contact (Art. 6(1)(f) GDPR). Please do not enter sensitive data in the chat.

We store personal data only for as long as necessary for the stated purposes. Statutory retention periods of up to ten years apply to documents subject to tax and commercial retention obligations (e.g. invoices).

You have the right to access, rectification, erasure, restriction of processing, data portability and to object to processing. To exercise these rights, please contact the email address above. You also have the right to lodge a complaint with a data protection supervisory authority, e.g. the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.