Support & maintenance
When the register jams, a human helps.
Send us a ticket — we will get back to you. A fault during service takes priority over everything else.
Open a ticket
Free for everyone — no account needed.
Maintenance plans
Depending on how fast help must arrive.
Basic
freeIncluded with every account.
- AI assistant around the clock
- Ticket system — reply within 24 hours
- Help centre and guides
- All register updates
Plus
29 €/monthin preparationFor businesses that need fast help.
- Reply within 4 hours (Mon–Sun)
- Phone support 8am–10pm
- Remote support — we look at it directly
- Help with setup and migration
Pro
79 €/monthin preparationWhen the register must never stop.
- Phone support around the clock
- Response in under 1 hour
- Priority bug fixing
- Updates installed for you
- Annual register check-up
Full service
199 €/monthin preparationWe take care of everything.
- Emergency hotline — callback in 15 minutes
- Replacement device within 24 hours
- Dedicated contact person
- Setup of new registers included
- Quarterly review of your numbers
The paid plans are not bookable yet — we will enable them once phone standby is in place. Until then we answer every ticket free of charge, faults first.